Get immediate answers
When something unusual happens, check if there is an incident banner shown, which will indicate the issue is already being handled. Then search the Knowledgebase, and read Announcements if something behaves differently from last week.
Knowledgebase
portal.advancedhosting.com/knowledgebase holds how-to articles grouped by category, with the most-read ones on the front page. Search with the words you would use to describe the problem, not the words you think we would use.
Announcements
portal.advancedhosting.com/announcements.php, headed News on the page itself, carries platform news — new products, changes to existing ones, and planned activities. Worth reading when something behaves differently from last week: the reason is often here.
Frequently asked questions
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My server is unreachable — what should I check first?
Whether the server is running and whether your firewall rules allow the traffic.
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Where do I find how-to guides?
In the Knowledgebase, grouped by category and searchable.
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Where do I find the agreement and the policies?
They are published at advancedhosting.com/documents. See Agreements and policies.
