Get immediate answers
When something unusual happens, check if there is a maintenance page shown, that will indicate the issue is already being handled. Then search the Knowledgebase, and read Announcements if something behaves differently from last week.
Ⓘ If there are no announcements - the corresponding section won't be displayed.
Knowledgebase
portal.advancedhosting.com/knowledgebase holds how-to articles grouped by category, with the most-read ones on the front page. Search with the words you would use to describe the problem, not the words you think we would use.
Announcements
Ⓘ If there are no announcements - the section won't be displayed.
Headed News on the page itself carries platform news — new products, changes to existing ones, and planned activities. Worth reading when something behaves differently from last week: the reason is often here.
Frequently asked questions
-
My server is unreachable — what should I check first?
Whether the server is running and whether your firewall rules allow the traffic.
-
Where do I find how-to guides?
In the Knowledgebase, grouped by category and searchable.
-
Where do I find the agreement and the policies?
They are published at advancedhosting.com/documents. See Agreements and policies.
- I can't find the Announcements section
It means there are no announcements currently.
